Details that matter
Clear public documentation for OCADE and CARCC CADANE. Updated as the product changes.
Ticket categories
Account, Billing, Technical, Privacy, Security, Feedback, Legal, Investor and Partnership are the intended support categories. Signed-in tickets can be attached to the user's account and reviewed in the OCADE administrative support workspace once account intake is open.
Privacy, legal and security requests
Use the relevant ticket category when intake is available. Do not place passwords, one-time codes, PINs, recovery codes, private keys, full card numbers, CVVs or other authentication or payment secrets in a ticket.
Investor and partnership enquiries
Prospective investors and strategic partners may use the Investor or Partnership category when account intake is available. An enquiry begins a private discussion only; it is not an offer of securities, solicitation to invest or promise that equity or shareholding will be offered.
Dedicated email channels
Support, privacy, legal, security and investor domain email addresses may be added later. No address is published as active until the mailbox, delivery, access controls and handling process have been verified.